Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Problem with playing recordings through Xfinity Stream app

I'm using a Roku Express to watch programming through the Xfinity Stream app.  I have recorded over 70 episodes of a TV show, but when I use the Roku remote to scroll back through the list of recorded episodes, I can only go back about 20 episodes and then Roku crashes and returns to the Home screen.

I think this is a Roku problem, and not an Xfinity Stream app problem, because I can scroll through all 70+ episodes using the Stream app on my desktop, my tablet, and my phone.  But on multiple Roku Express devices, I can only scroll back about 20 episodes before it crashes to the Home screen.

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