Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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karmanline
Level 7

Problem with Discovery Channels

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I signed in on all the discovery channels (Destination American, Science Channel etc) but next day all those channels don't allow me to get live channel and  most of the videos have locks on them. TV provider is xfinity

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RokuKariza-D
Roku Employee
Roku Employee

Re: Problem with Discovery Channels

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Hi @karmanline

Thanks for reaching out here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If you are still unable to play videos from Discovery+ after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

You can reach out to them here: https://help.discoveryplus.com/hc/en-us

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: Problem with Discovery Channels

Jump to solution

Hi @karmanline

Thanks for reaching out here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If you are still unable to play videos from Discovery+ after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

You can reach out to them here: https://help.discoveryplus.com/hc/en-us

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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