Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Problem using NBC app on Roku

I’m getting this message when I try to watch a show on NBC.

Error Code: CloudpathErrorAuthorizationNIP

What do I nred to do?

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2 Replies
Community Streaming Expert

Re: Problem using NBC app on Roku


It sounds like the app isn't able to reach the service. I'd wait it out for a few hours. If, say, the next morning, the issue remains, try removing the app, rebooting the Roku, then reinstalling the app. In that order.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Level 21

Re: Problem using NBC app on Roku

See if the instructions in this link help for cloudpath errors on channels in the NBC/Universal family:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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