Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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amray
Level 7

Problem adding channel for HBO Max

I have a new HBO Max subscription.

My Roku has been set up and operational for a number of years, without problem.

I see that HBO Max is supported, set up a subscription and attempted to add the channel.  My device finds it, but fails when I attempt to add it with a generic "error" message.  I rebooted the Roku and tried again.  no luck.

I checked my account on the web and I see that HBO Max is showing as "Installed" but it is not showing as installed on my device.

Any insights are greatly appeciated.

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2 Replies
Sydneymail
Level 7

Re: Problem adding channel for HBO Max

I am having the exact same problem. If I get any answers, I'll let you know!

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patcof2
Level 7

Re: Problem adding channel for HBO Max

Me to. Cannot add. Have a valid HBO & Max login but comes back as generic error. 

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