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davisjones
Level 10
‎04-23-2021 02:39 AM

Problem With One Channel Only ?

I have had a Roku Ultra for not sure 5 or 6 months now and it has always worked fine. My favorite channel I watch every day is UFC.  Not sure what the problem is now but, for some reason when I click on UFC now it just shows the UFC Logo for a second and then goes back to my home page. Checked it and UFC has been updated and I also reported the fact that channel won't open.  I can watch all of my other Roku channels fine and I can watch UFC on my computer so I don't know what the issue is. 

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12 REPLIES 12\
StreamerUser
Level 20
‎04-23-2021 05:52 AM

Re: Problem With One Channel Only ?

This is a (known) compatibility issue with firmware version 10 (opens/operates normally under 9.4) - you should report this directly to Roku and UFC:

Roku:  chat or email  https://support.roku.com/contactus/contact-options  (choose setup/ultra/other/need more help?)

UFC:   support@ufc.tv

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davisjones
Level 10
‎04-23-2021 02:25 PM

Re: Problem With One Channel Only ?

Thanks for the help. I did contact Roku and UFC.  Davis 

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davisjones
Level 10
‎04-24-2021 10:54 AM

Re: Problem With One Channel Only ?

I removed the UFC channel from my Roku and then restarted it and added it back in and that did not fix the problem. I also went to settings and made sure my Roku was up to date and it it and it now has software version 10. Then I restarted it again and then did not fix it. Does anyone have any other suggestions ? Please let me know. Davis

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makaiguy
Community Streaming Expert
‎04-24-2021 01:30 PM

Re: Problem With One Channel Only ?

Remove-Restart-Reinstall gets you a new copy of the latest version of the channel app.  That can help if your installation of the app had gotten corrupted or it was not the latest version.  That can often help with problems, but won't fix an app with innate problems that need to be fixed by its owners, in this case UFC.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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davisjones
Level 10
‎04-24-2021 05:12 PM

Re: Problem With One Channel Only ?

Thanks I tried that yesterday and it did not work.  Think I might need to reset the whole thing and go through the set up process as I did when I first got it. Thats the only thing left I have not tried. Davis

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makaiguy
Community Streaming Expert
‎04-25-2021 07:59 AM

Re: Problem With One Channel Only ?

@davisjones wrote:

Thanks I tried that yesterday and it did not work.  Think I might need to reset the whole thing and go through the set up process as I did when I first got it. Thats the only thing left I have not tried. Davis

Have you communicated the problem to UFC?  If there is a coding problem with their channel app for Roku then only they can fix it.  Let them know you're have having this problem under Roku version 10.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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davisjones
Level 10
‎04-27-2021 12:48 PM

Re: Problem With One Channel Only ?

Thanks the people here in the community and UFC have been more helpful in this matter than anyone at Roku. The only thingI have left to try would be the factory reset. Think it would be a pain but, it appears to be the only thing left I have not tried. Please let me know. Davis 

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davisjones
Level 10
‎04-28-2021 02:41 PM

Re: Problem With One Channel Only ?

Removed and added UFC multiple times and that never changed anything.  This morning there was a software update for the Roku and that didn't help. I just did the factory reset and that did not help either. Not good. Theres only one channel I want to watch with Roku and I cant watch it. 

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RokuDanny-R
Roku Employee
Roku Employee
‎04-29-2021 02:03 PM

Re: Problem With One Channel Only ?

@davisjones

Thanks for the update.

If you are still experiencing an issue with the channel, we would recommend reaching out to the channel provider for further assistance regarding that channel's features and functionality, you'll want to contact UFC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach UFC support here: https://www.ufc.com/faq
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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