Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
r18
Level 7

Primevideo on Roku in UAE

Jump to solution

I live in UAE and brought Roku from USA. Primevideo is available in this region across all major appstores. However with Roku not available. Anyone can help?

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Primevideo on Roku in UAE

Jump to solution

@r18

Thanks for the post.

As @makaiguy mentioned, it sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: Primevideo on Roku in UAE

Jump to solution

Were you in the US when you set up your Roku account? Your problem may be caused by a conflict between the location indicated by your current IP and the location indicated by your IP when you registered.

You may need to create a new UK-based account using a different email address and link your device to it.  Unfortunately the only way to link to a different account is via a factory reset and set the unit up again as if it were new and right out if the box.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Primevideo on Roku in UAE

Jump to solution

@r18

Thanks for the post.

As @makaiguy mentioned, it sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
fahdk
Level 7

Re: Primevideo on Roku in UAE

Jump to solution

I contacted Amazon Prime video support and they are saying both parties should be agree on the availability of prime video on region and according to them only in USA and UK prime video is available on Roku . So please dont buy Roku if you are living any other countries.Roku is thrash . They didnt mention that Prime video is only available in some regions.

0 Kudos
fahdk
Level 7

Re: Primevideo on Roku in UAE

Jump to solution

Please dont buy Roku thrash if you are living other than USA or UK

0 Kudos
fahdk
Level 7

Re: Primevideo on Roku in UAE

Jump to solution

Please dont buy roku If you are living outside USA and UK and if you still want to use Amzon Prime. There is no contact option to Roku customer support and if you tried to contact them in community they will simply say that try to contact Amazon support. If you contact Amazon they are saying both parties should be agree on the availability in your regions. Only in USA and UK available Prime on Roku. So please dont buy this trash if you are living outside USA or UK.

0 Kudos