Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RPadam
Level 7

Primevideo and Hotstar in India

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I deleted my old account and created a new account with roku. used all India details.

Account is setup but unable to install Primevideo and Hotstar in Roku.

Im able to install both apps in other Smart TV I have which is on same network and could see using my subscription.

Could someone help?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Primevideo and Hotstar in India

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@RPadam

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Primevideo and Hotstar in India

Jump to solution

@RPadam

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RPadam
Level 7

Re: Primevideo and Hotstar in India

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Thanks for quick response.

I have few questions

1. Same app works in my TV with same login (app credentials) why is it not working only in ROKU

2. What is my region in my profile, how can I find and how to change it to "India"

3. How to know the supported regions of the app, so i can get a screenshot and reach out to service provider for resolving it.

Both PrimeVideo and Hotstar are paid streaming provider and if there is something that they have to resolve, then need to get back to them with more info. It would anyone be able to help getting info for above questions.

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