Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


Is anybody having trouble with playing primetv. It wants me to join and I am and I’m signed in. Help please

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Level 21

Re: PrimeTv

Try removing the channel (highlight it on the home screen and press the * button on the remote - choose "Remove channel"), restart your Roku (from the main menu "Settings->System->System restart" or just unplug the power for a few seconds and plug it back in), then add the channel again from Streaming Channels.  Don't skip the restart step.  Just removing a channel and immediately adding it back doesn't accomplish anything.

Once it's added back see if you can then sign in again.

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