Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Daawnmariiee
Level 7

Prime video says I’m abroad,

My roku prime video channel says I’m abroad, I have contacted Amazon, also my internet provider and still nothing has solved this issue.

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makaiguy
Community Streaming Expert

Re: Prime video says I’m abroad,

@Daawnmariiee-

You can use a website like https://www.iplocation.net/ to see where the IP (Internet Protocol) number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, contact your internet provider and ask to be reassigned an IP in your area.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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