Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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martinmiceli
Level 7

Prime video is now available in Argentina but I can not get the app in my roku player.

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Prime video is now available in Argentina but I can not get the app in my roku player. How can install amazon prime video in my roku players? Is there a hidden trick I should apply?

Thanks

Martin

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime video is now available in Argentina but I can not get the app in my roku player.

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@martinmiceli 

Thanks for the post.

As @makaiguy mentioned, please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

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makaiguy
Level 20

Re: Prime video is now available in Argentina but I can not get the app in my roku player.

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There are two parts to extending a streaming app to a new country.

  1. The owner of the channel enables its use in the country.
  2. The owner of the channel produces and releases a version of its channel app to run on each streaming platform in that country (Roku, Chromecast, Apple TV, etc.)

I'm guessing #2 hasn't happened for Roku yet.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
RokuDanny-R
Roku Employee
Roku Employee

Re: Prime video is now available in Argentina but I can not get the app in my roku player.

Jump to solution

@martinmiceli 

Thanks for the post.

As @makaiguy mentioned, please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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