Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ah454
Level 7

Prime video app not available on Hitachi Roku TV

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My Hitachi Roku TV does not have Prime Video app. The app is not available in the app store either. At the moment I air play content from my phone to TV but having the app on TV would be great. Any ideas how I can get it? Thanks!

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RokuMary-F
Roku Employee
Roku Employee

Re: Prime video app not available on Hitachi Roku TV

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Hi @ah454,

Thanks for posting in the Roku Community!

Where are you currently located? 
Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 
For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

Please keep us posted.

Kind regards,
Mary
 

 

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makaiguy
Community Streaming Expert

Re: Prime video app not available on Hitachi Roku TV

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Where are you located?

Where does the IP number for your internet connection say you are located?  (Find out via any of several websites, like https://www.iplocation.net/)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuMary-F
Roku Employee
Roku Employee

Re: Prime video app not available on Hitachi Roku TV

Jump to solution

Hi @ah454,

Thanks for posting in the Roku Community!

Where are you currently located? 
Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 
For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

Please keep us posted.

Kind regards,
Mary
 

 

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ah454
Level 7

Re: Prime video app not available on Hitachi Roku TV

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ah, that makes sense. I am in Barbados. Perhaps Amazon Prime Video is problematic here. I will investigate further.
Thanks again. 

 

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