Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MarceloG-UY
Level 7

Prime video App on Uruguay

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Hi all! 

I've recently bought 2 roku premier+ from amazon website , I live in uruguay, and i use fire tv stick on one tv without problem i can watch  prime video, disney+, netflix , etc. 

But when i did roku's setup i can't find disney+ or prime video app on channel's List . 

Disney support gaved mi a "expecial code"  for adding their app to roku channel , using "adding channel with code " on this website.

But no luck with prime video , they said that's it's a roku problem for filtering apps depending on wich globe location you're located. 

Sadly i can't find a Help chat here at roku, everything goes to "the comunity"

Please comunity can you help me?

Best regards!

Take care , MG

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Prime video App on Uruguay

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Hello @MarceloG-UY

Thanks for reaching out here in the Community!

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Prime video App on Uruguay

Jump to solution

Hello @MarceloG-UY

Thanks for reaching out here in the Community!

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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MarceloG-UY
Level 7

Re: Prime video App on Uruguay

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Hi , thanks for the reply 

I talked with prime video's support , and they had told me that there is no restrictions for Uruguay, and that's true i can watch prime video in my pc browser and in my fire tv stick without problem. 

But in roku i can't even install the channel , i have friends in argentina , their roku has the prime video channel installed, and they have de posibilitie to add or remove that channel , Uruguay and argentina are 40km far , crossing the river plate , so , we are not so far away. 

I think that  is a geo restriction based on roku politics , and only you people can fix that. 

Thanks Marcelo

 

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