Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime subscription change

How do I change the subscription to Prime? we were using my daughters and now have our own but I cannot find how to log out and log back in with the new prime account

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Community Streaming Expert

Re: Prime subscription change

Open the Prime Video channel, then go to Settings, then Deregister your device. This will remove it from the Amazon account. You might need to uninstall the Prime channel, reboot, then install it again to completely remove the old account.


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