Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime subscribed channels

I'm using a Roku streaming stick and trying to watch CBS and HBO through my Amazon prime account. When you go to click the channels to stream the show it tells you to pay for the episode. I already pay for the channels and it works perfectly on every other device without Roku. I also tried deleting and reinstalling everything. 

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1 Reply
Roku Employee
Roku Employee

Re: Prime subscribed channels


Thanks for the inquiry.

Can you please clarify the issue that you are experiencing?

Are you trying to watch CBS and HBO through the Amazon prime video channel? You state that you have pay for those channels, are you paying those channel through Amazon?

Have you tried watching the content through the CBS and HBO stand alone channels instead of through the Amazon Prime Video channel?

Please keep us posted and we will continue to assist you from there.


Danny R.
Roku Forum Moderator
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