Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime network password change

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I recently changed my amazon password on all of my devices except my Roku streamer. When I turned  on the PN all programming is PPV, how do I change to my new password on my Roku?

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Level 16

Re: Prime network password change

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I've never had that experience, so I'm only guessing.

In the Roku Prime app scroll the top row to the right and select "Settings", then "Deregister your device".
When that is done, choose "Register your device" using your new Prime credentials.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

View solution in original post

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Highlighted
Level 16

Re: Prime network password change

Jump to solution
I've never had that experience, so I'm only guessing.

In the Roku Prime app scroll the top row to the right and select "Settings", then "Deregister your device".
When that is done, choose "Register your device" using your new Prime credentials.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)

View solution in original post