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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MNOldandCold
Level 7
‎03-28-2020 05:53 PM

Prime movie streaming goes black and returns to Roku main screen

Watching Prime movie and screen goes black and returns to Roku main menu.  Has happened multiple times during the movie.  First time I have had this problem.  Any ideas?  

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RokuTannerD
Level 19
‎04-02-2020 12:24 PM

Re: Prime movie streaming goes black and returns to Roku main screen

@MNOldandCold  Thanks for reaching out. To troubleshoot channel (app) related issues, we'd recommen starting here: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-I...

If removing the channel, restarting your device from the Settings menu, and then adding the channel back once more isn't resolving the issue in that particular channel, yet other channels still stream normally, you'll want to reach out to the channel provider directly to report the issue int heir channel (app) and request additional support. Channels (apps) are built and maintained by the channel provider themselves, and they'll be able to assist you with any issues you encounter in their channel best. 

 

Thanks,

Tanner

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