Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Prime in Venezuela

Jump to solution

I feel so disappointed that Roku does not allow us to add Amazon Prime channel in Venezuela. Apple tv works fine with prime and I have also heard about play stations. No idea why Roku does not even show the channel to be added. Smiley Sad

1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Prime in Venezuela

Jump to solution

@Anahr87 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
2 Replies
Highlighted
Roku Employee
Roku Employee

Re: Prime in Venezuela

Jump to solution

@Anahr87 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Highlighted
Level 8

Re: Prime in Venezuela

Jump to solution

Is it anything to do with US sanctions and Amazon being a US company?

https://en.wikipedia.org/wiki/International_sanctions_during_the_Venezuelan_crisis

0 Kudos