Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime and Netflix not working

We have a Roku Express and have not been able to play any titles from Netflix or Amazon Prime apps. We have tried uninstalling and restarting and reinstalling and that did not work. We can open the apps and browse, but when we try to play anything it goes straight back to the home screen. Any suggestions?

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Level 7

Re: Prime and Netflix not working

Have you found a solution to this yet? We are having the same problem with a brand new Roku Express. Our older Roku didn't have this problem. 

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