Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ezlo08
Level 7

Prime Video

Good evening! i would like to know if there is Prime video available on roku, i havent been able to find it, and when i go to my computer to add it from there the check box appears gray 

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5 Replies
makaiguy
Level 21

Re: Prime Video

Prime Video requires advanced capabilities added to later model units and cannot be installed on older units on which it cannot run.

"Prime Video is available for Roku 2 (except for models 2720x and 27020EU), Roku 3 (except for model 4230x), Roku Express, Roku Express+, Roku Streaming Stick (except for models 3400x, 3500x and 3500EU), Roku Streaming Stick+, Roku Premiere, Roku Premiere+ and Roku Ultra as well as Roku TVs."    Source: https://rokuguide.com/channels/prime-video

Check your model number via Settings > System > About .

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Ezlo08
Level 7

Re: Prime Video

Im using a Roku Premiere 3920 MX.
More useful info could be.... Country location: Paraguay, the fact that im not using any vpns

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makaiguy
Level 21

Re: Prime Video

The only info I've been able to find re streaming Prime Video on Roku in Paraguay is this article from October 2018 listing availability in Argentina, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama and Peru, but no mention of Paraguay.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Fredymedina97
Level 7

Re: Prime Video

Saludos, ya han logrado instalar amazon prime en roku? También soy de Paraguay y he buscado en un montón de lugares metodos de instalación sin respuesta efectiva. 

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Eduman92
Level 7

Re: Prime Video

También de Paraguay, tengo varios roku en la casa y en ninguno habilita la opción de prime Video, qué pasa con la empresa roku?

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