Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime Video

I am trying to add Prime Video, but when I enter the code it says it is not available in my area. I find that hard to believe as I know other people have it.


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1 REPLY 1\
Roku Employee
Roku Employee

Re: Prime Video


Thanks for the note.

Can you please provide us with a screenshot of the issue that you are experiencing.

You shouldn't need a code to add the Amazon Prime Video channel to your device, unless you are referring to your Roku account PIN.

Please keep us posted and we will continue to assist you from there.


Danny R.
Roku Forum Moderator
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