Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime Video wont load - kicks us off internet

Prime Video will not load. I've done all the trouble shooting as recommended by roku and amazon. It kicks us off the internet everytime we click on the app. 

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Roku Employee
Roku Employee

Re: Prime Video wont load - kicks us off internet


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Some customers have reported that they have rebooted their router and they were able to resolve their issue, have you tried that?

Please keep us posted.


Danny R.
Roku Forum Moderator
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