Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Prime Video no longer advances to next episode

Prime Video no longer advances (most of the time) to the next episode in multi-episode movies or tv shows. The roku simply stalls as it tries to advance to that next episode, the only way to 'unlock' it is to exit to the roku home, the restart the app. This error does not occur either on netflix or hulu, only on Prime Video, and is only happening some 75% of the time when one episode ends and another is loading. S/W ver. 9.2 build 4131-17, this error has only manifest itself after this new OS was loaded on the system approx 2cweeks ago, with Prime Video vr. 11.0 build 2019090617.
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