Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime Video narrating background scene

I have a Ruku 4660X, SW version 9.2.0:4807.  When I use this with Prime Video somehow a feature set was turned on that narrates the scene.  For example,  “dog running on beach”, “snow falling”, “man on couch pulling hair out trying to figure out how turn this off”.  

It does not do this with any other steaming service.

How does one turn this “Feature” off?

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2 Replies
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Level 16

Re: Prime Video narrating background scene

While playing program on Prime Video:
* Key > Accessibility > Audio guide > off
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Prime Video narrating background scene

No joy on that.

This appears to be tied somehow to a particular movie "Super 8"  other Prime Videos DO NOT behave like this quirk.

Other oddity is I can play "Super 8" on a PC and it works fine.

 

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