Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a Ruku 4660X, SW version 9.2.0:4807. When I use this with Prime Video somehow a feature set was turned on that narrates the scene. For example, “dog running on beach”, “snow falling”, “man on couch pulling hair out trying to figure out how turn this off”.
It does not do this with any other steaming service.
I’ve tried every which way to turn off the audio guide on Downton Abbey and was only able to get it off on one of 2 TVs. Very frustrating. I think too many people want to watch it and Amazon has forced it on to discourage viewing. I don’t have the problem on any other Amazon Prime programs. Only DA. Hm......
I was having the same issue with Downton Abbey on Amazon Prime. Press up, up again, above x-ray and the screen shots there are three menus, scroll right to audio, press English (US) Audio. Then a menu will appear with two options (it should say 2 above what appears to be one audio choice). Select English (UK).