Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MARCSPR2207
Level 7

Prime Video in Mexico

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I can´t change the audio settings or enable subtitles in spanish or any other language I can only enable the audio descriptive option or the subtitles.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime Video in Mexico

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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5 Replies
Ismael
Level 7

Re: Prime Video in Mexico

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No puedo poner audio en español en el canal prime, llame a asistencia de prime video y me comentan que el dispositivo Roku no está configurado para México que no me sirve dado que no es una versión de Roku para México, tengo un Roku streaming Stick +, pido apoyo para resolver el problema, o acaso hice una mala inversión
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DAArjona
Level 7

Re: Prime Video in Mexico

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Tengo el mismo problema, con un Roku Express +, ¿Alguien ha podido solucionarlo?

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punisher_mexico
Level 7

Re: Prime Video in Mexico

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Si recientemente cambiaron la APP y ahora es muy mala!!!

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IsaacU
Level 7

Re: Prime Video in Mexico

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A mi tampoco me funciona viviendo dentro de EEUU.

Creo es un bug del AOSP de Roku TV y no de la app ya que todo funciona bien en Android TV, en tablets, en móviles y en la página web.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime Video in Mexico

Jump to solution

Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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