Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 12

Re: Prime Video descriptions

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While I agree and sympathize with the limited description issue for Prime, this is entirely Amazon's issue, as they are the developer/coder/provider of the Prime app (for all platforms, including Roku) - not Roku.

You can (and should) contact Amazon and inform them of the issue:

Forum:  https://www.amazonforum.com/s/prime-video

Contact:  https://www.amazon.com/gp/help/customer/contact-us/ref=hp_ss_qs_v3_dg_cu_t2&initialIssue=digital-ord...

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Level 7

Re: Prime Video descriptions

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Are you new to these internet companies? Did you ever think this is by amazon's design to get you to go to there site more often or buy a fire device. I'm sure there are several more business reasons. Here is another question for you: why do they refresh the store search page every time you check a box to refine your search. Its seems stupid and cumbersome to everyone but if you think they are too then they sure have you fooled.

Cheers

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Level 7

Re: Prime Video descriptions

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I would love to get an answer to this simple question still... this is something a low-level software engineer could fix. But instead we get crickets.... maybe it’s because fixing this issue won’t affect their business according to their research,...well I for one will be looking into a non-Roku tv next time. There’s plenty of options out there now with the same functionality...

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Level 12

Re: Prime Video descriptions

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@Brian8472 wrote:

I would love to get an answer to this simple question still... this is something a low-level software engineer could fix. But instead we get crickets.... maybe it’s because fixing this issue won’t affect their business according to their research,...well I for one will be looking into a non-Roku tv next time. There’s plenty of options out there now with the same functionality...


You are directing your question and frustration at the wrong entity - Amazon codes the Prime app for Roku (and every other platform), not Roku.

See my post up above for support contact options.

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Level 7

Re: Prime Video descriptions

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Ah ok, fair enough. Thank you 

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Level 7

Re: Prime Video descriptions

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This is not just a Roku issue. I have Prime Video on my Sharp smart tv and I have the same problem, can’t read full description. 

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Roku Employee
Roku Employee

Re: Prime Video descriptions

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@bubbles117 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.primevideo.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Prime Video descriptions

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too bad we can't mark this as "not a solution" since it is not a solution to pass the buck and pretend like Roku has nothing to do with this. 

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Level 7

Re: Prime Video descriptions

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It’s not fair to have the link to this page titled “solved” when you passed the question off to Amazon. How is passing the question a solution?

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Level 7

Re: Prime Video descriptions

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What a lame attempt on what should be an easy solution or at least say, "because that's just the way it is". I'll accept that over a bot passing me to a link

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