Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sam_Adrinak
Level 8

Prime Video crashes Feb 17/2021

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This week I tried to use Prime Video Channel but I'm not able to start watching any video because it crashes, that didn't happen last week, does anyone else has this issue too? Roku Express+ (3910 series)  

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2 Solutions

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goldfish
Level 8

Re: Prime Video crashes Feb 17/2021

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They just released an update which works!! You must select option and check for updates.

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon will not stream.

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Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. Please try updating the channel by navigating to the channel on the Home screen and pressing the * button and selecting Check for updates, and then seeing if this resolves the issue you are experiencing.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Kinn606
Level 7

Re: Amazon will not stream.

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I am having this same issue.  Open Prime.  After about 5 mins of watching anything, Roku reverts to start screen.  Tried remove channel, restart and reinstalled.  Same issue

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StreamerUser
Community Streaming Expert

Re: Amazon will not stream.

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@Kinn606 wrote:

I am having this same issue.  Open Prime.  After about 5 mins of watching anything, Roku reverts to start screen.  Tried remove channel, restart and reinstalled.  Same issue


What Model #/firmware version/app version?  What is the detected internet download speed?  (Settings/Network/Check now)

StreamerUser
Roku Community Streaming Expert

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Kinn606
Level 7

Re: Amazon will not stream.

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App version 11.8 build 2021012619 Roku version 9.4.0 build 4200

Not sure on internet speed at the time.  But does not cut out with any other app and occurs at different times of day. Also can load straight back up once it drops to start screen.

 

StreamerUser
Community Streaming Expert

Re: Amazon will not stream.

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Again, what is the model of your Roku?  (Settings/System/About) What is the detected download speed? (Settings/Network/Check connection)

And if its not affecting any other app, its likely an app-specific issue in which case you'd need to contact Amazon:  https://www.amazon.com/gp/help/customer/contact-us

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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Ryan123456
Level 7

Amazon Prime app closing when I hit play on the Roku

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I just got a new roku and logged into Amazon and when I hit play the app closes down. Called Amazon and was instructed to uninstall app/channel and reinstall. Didn’t work- any suggestion? (Netflix and Apple TV works fine...)

AvsGunnar
Community Streaming Expert

Re: Amazon Prime app closing when I hit play on the Roku

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Recommended to do a System Restart between deleting channel and reinstalling channel.

1.  Uninstall channel.

2. Settings....System....System Restart  (for Roku TV, under the Power Submenu).

3. Reinstall channel.

See if that procedure helps.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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npjohn01
Level 7

Prime won't load video

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When loading prime video the Roku goes back to home screen.

allanmorin
Level 7

Re: Prime won't load video

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I am having the same issue! Prime says I’m signed in but when I try to watch a video, it goes back to the Roku home page! I’m very annoyed!

Iluvlucy
Level 7

Re: Prime won't load video

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Same problem here!! It’s making me so angry!

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