Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 17

Re: Prime Video channel does not load, locks up player.

No I've been out of town a lot lately and missed this string entirely.

But I watch Prime a lot and have seen none of this with my Ultra.

I dont use a MicroSD memory I think they can be problematic so try

yanking it out if you have one.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: Prime Video channel does not load, locks up player.

I tried the same thing-deleting and adding it back after a reset. It’s still not working.

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Level 7

Re: Prime Video channel does not load, locks up player.

Same as the others: Prime locks up and once that happens, the remote locks up. Only solution to regain control is to unplug the Roku device, but of course, Prime is still unusable. 

I have 2 Roku devices - the one in my living room works fine; the one in my den is the one that locks up. Both are the same model Roku device. Both are the same software version. Both have the same Prime Video version.

Details as follows for the locked device: 

Model: 3900X - Roku Express

Serial#: YGOOHA442209

Software Version: 9.3.0 - Build 4194-51

Device ID: C337DH442209

Prime Video Version: 11.4 Build 2020092816

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Level 7

Re: Prime Video channel does not load, locks up player.

this is the exact problem im having now , same issue on both devices , in living room and bedroom,  I dontg even see an option to delete the app and reload it either 

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Roku Employee
Roku Employee

Re: Prime Video channel does not load, locks up player.

@DonnieK 

Thanks for providing us with your information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Prime Video channel does not load, locks up player.

FWIW, my problem seems to have righted itself.

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Level 8

Re: Prime Video channel does not load, locks up player.

Mine is screwing up again.  Below is my new tracker ID

-Roku device model    - 3800X
-serial number             - YF001C896796
-device ID                    - CT3931896796
-software OS/version  - 9.3.0 B 4194-55
Tracker ID                    - 96-443-669

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Roku Employee
Roku Employee

Re: Prime Video channel does not load, locks up player.

@Miller426 

Thanks for providing us with your information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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Level 7

Re: Prime Video channel does not load, locks up player.

So, basically there is no fix to this problem.  My Roku TV in the guest room loads prime fine, but my Roku express hasn't been able to load prime in months. I posted all my info just like requested and it was "passed on to the appropriate team". Still no fix.  I guess this is ROKU's way of trying to get us to buy a more expensive Roku device. Before I ever invest in another Roku, I will buy a Firestick! It will probably work with all the apps I want including Prime! Thanks for nothing, Roku!

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Level 7

Re: Prime Video channel does not load, locks up player.

So is there any resolution beyond gathering information and forwarding to engineers? This issue has been going on for way too long with no resolve. 

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