Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for reporting this issue. We are actively investigating and would like to gather more details from folks who may be experiencing an audio loss on the Prime Video channel.
Please send me a PM directly, and include:
- Your Roku device ID, software version, and build (all found underHome > Settings > System > About).
- The Prime Video channel version (highlight Prime Video from your home screen and press the * button on your Roku remote to see the channel info).
- A brief description of what you are seeing or hearing.
- If possible, please also grab a tracker ID so our engineering team can take a peek. To get a tracker ID, launch the channel and wait for the problem to present itself. Then, using the Roku remote, press Home 5x and Back (next to Home) 5x in quick succession. If you're successful, you'll see a Tracker ID displayed. Please add the Tracker ID in your PM. If you aren't able to generate a Tracker ID, no problem, please submit your feedback with as much of the other information as possible.