Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Prime Video channel does not load, locks up player.

I have the same problem. I did uninstall Prime Video, restart Roku, and reinstall Prime video. Same problem, loads to 100% and then locks up.

Model: 3900x Roku express

ID C33916289284

Serial YG006M289284

Software version 9.3.0

Build 41494-51

Prime Video Channel version 11.4 Build 2020082816

Tracker Id 84-355-615

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Level 7

Re: Prime Video channel does not load, locks up player.

I'm having the same problem as everyone else.  Amazon Prime loads up to 100% and gets stuck.  I have removed it and re installed it. No difference

Amazon Prime Version 11.2020082816

 

Tracker ID 95-356-497

Roku Steaming Stick 3800x

Serial YFOOGH79399

Device ID CT37CG793995

Version 9.3.0 build 4194-55

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Level 7

Re: Prime Video channel does not load, locks up player.

I am having the same exact issue. 

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Level 7

Re: Prime Video channel does not load, locks up player.

@RokuDanny-R 

I have tried the uninstall, restart, reinstall and didn't work.

Amazon Prime Version 11.4 Build 2020082816

 

Roku Expess+ 3910RW

Serial YG0008519088

Device ID C53930519088

Version 9.3.0 build 4194-51

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Level 8

Prime Video Issues

For anybody having issues with Prime Video locking up your Roku, and I know there are a lot of you, go directly to Amazon for the fix. A month of following Roku suggestions was solved in just 10 minutes of online chat with Prime Video support. Thanks for the help, though, Roku.

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Roku Employee
Roku Employee

Re: Prime Video channel does not load, locks up player.

@Lkaeser @Aerie124 @Samantha802 

Thanks for provide us with your information.

I have passed it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Prime Video channel does not load, locks up player.

Did you ever find a way to fix it? I’m currently having this exact issue 

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Level 7

Re: Prime Video Issues

GoCubsGo,

 

so what was the solution?

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Level 7

Re: Prime Video channel does not load, locks up player.

I don't even see the option to load the Amazon Prime app, nor Sling, nor YouTubeTV, nor Hulu, there are buttons on the remote but no option to add the apps? What gives??

 

Roku Express (3930, 3931 series)  

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Roku Employee
Roku Employee

Re: Prime Video channel does not load, locks up player.

@lionel202020 

Thanks for the post.

Where are you currently located? It sounds like you either setup your Roku device in the wrong region, or you are in a location that is not supported by those channels.

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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