Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
From one day to the next, mom's older Roku stick stopped letting her use her PBS Masterpiece subscription to watch Seaside Hotel. Tella her she needs a "newer Roku device." Really? What Roku devices will allow her to use her PBS Masterpiece subscription?
I have Roku 3900x-Roku Express. I am having same issues of Prime Video not loading any longer. My model is not one listed on the list that was shown of systems effected. So what gives? What kind of service causes a consumer to have to purchase a new unit when their other 8-10 channels continue to work but due to one channel ( which is a major channel) one has to buy ANOTHER Roku when the Roku they have still works netflix, HBOMax, Disney+, hulu, and YouTube? But NOT Prime- Seriously?!?!?!
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted what you find out.