Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MarinaTwin
Level 7

Prime Video PBS Masterpiece

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From one day to the next, mom's older Roku stick stopped letting her use her PBS Masterpiece subscription to watch Seaside Hotel. Tella her she needs a "newer Roku device." Really? What Roku devices will allow her to use her PBS Masterpiece subscription?

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makaiguy
Community Streaming Expert

Re: Prime Video PBS Masterpiece

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Amazon announced in emails to Roku owners that, effective November 1, 2021, their Prime Video will no longer support a number of older Roku models.

The model numbers affected are:

Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X

(The Xs or other letters at the end of the model number are distribution codes and are irrelevant for this issue.)

To check your model number use Roku menu path Settings / System / About

Any models in the current Roku line will run Prime Video.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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makaiguy
Community Streaming Expert

Re: Prime Video PBS Masterpiece

Jump to solution

Amazon announced in emails to Roku owners that, effective November 1, 2021, their Prime Video will no longer support a number of older Roku models.

The model numbers affected are:

Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X

(The Xs or other letters at the end of the model number are distribution codes and are irrelevant for this issue.)

To check your model number use Roku menu path Settings / System / About

Any models in the current Roku line will run Prime Video.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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shadowryder
Level 7

Re: Prime Video PBS Masterpiece

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I have Roku 3900x-Roku Express. I am having same issues of Prime Video not loading any longer. My model is not one listed on the list that was shown of systems effected. So what gives? What kind of service causes a consumer to have to purchase a new unit when their other 8-10 channels continue to work but due to one channel ( which is a major channel) one has to buy ANOTHER Roku when the Roku they have still works netflix, HBOMax, Disney+, hulu, and YouTube? But NOT Prime- Seriously?!?!?!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime Video PBS Masterpiece

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@shadowryder

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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