Channel Issues & Questions

[guitarboy]

The Prime Video app is not playing forced subtitles (subtitles for foreign language audio in English programs).  Anyone else seeing this problem?  Has anyone found a solution?  I'm able to turn on close captioning but that's not a solution. I just want subtitles when the language isn't English.

When I watch the same programs on the iPad app or in a browser the forced subtitles automatically appear, so I know they're there.  The issue seems to be confined to the Roku app.

[blade_005]

"guitarboy" wrote:
The Prime Video app is not playing forced subtitles (subtitles for foreign language audio in English programs).  Anyone else seeing this problem?  Has anyone found a solution?  I'm able to turn on close captioning but that's not a solution. I just want subtitles when the language isn't English.

When I watch the same programs on the iPad app or in a browser the forced subtitles automatically appear, so I know they're there.  The issue seems to be confined to the Roku app.

What Title and Timestamp?

[guitarboy]

Here are 2: Jack Ryan Ep. 1 12:30, The Widow Ep. 1 first scene. Watch on  an  iPad or in a browser and then on a Roku and you'll see that the forced subtitles are missing in the Roku. I've just started using Prime on the Roku so The  Widow is the first program where I've run into this. The problem persists through the entire series. 

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"guitarboy" wrote:
Here are 2: Jack Ryan Ep. 1 12:30, The Widow Ep. 1 first scene. Watch on  an  iPad or in a browser and then on a Roku and you'll see that the forced subtitles are missing in the Roku. I've just started using Prime on the Roku so The  Widow is the first program where I've run into this. The problem persists through the entire series. 

I checked the episodes you mentioned above and the first episode of White Dragon on Prime Video and Forced Subtitles were displayed when required using my TCL TV with Roku OS. I have the CAPTIONS Settings in the Roku OS set to ON REPLAY. I don't know if that affects Forced Subtitles on a streaming app.

[guitarboy]

Thanks for checking. Interesting that forced subs are working on the TCL but not on my Ultra.  I set Captions to On Replay but that didn't help. White Dragon is not available in my region (Canada).

[DBDukes]

"guitarboy" wrote:
Thanks for checking. Interesting that forced subs are working on the TCL but not on my Ultra.  I set Captions to On Replay but that didn't help. White Dragon is not available in my region (Canada).

Your Ultra is running v9.0.0, likely build 4142 (or later). Is your TCL running 9.0, or is it still running 8.2? Not all Roku TVs have received 9.0, and that might be a difference, and possible a bug in 9.0, if not changed designed behavior.

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"DBDukes" wrote:

"guitarboy" wrote:
Thanks for checking. Interesting that forced subs are working on the TCL but not on my Ultra.  I set Captions to On Replay but that didn't help. White Dragon is not available in my region (Canada).

Your Ultra is running v9.0.0, likely build 4142 (or later). Is your TCL running 9.0, or is it still running 8.2? Not all Roku TVs have received 9.0, and that might be a difference, and possible a bug in 9.0, if not changed designed behavior.

Good point. I am still on Version 8.2.0 Build 4170-30 on TCL Roku TV. Perhaps someone running 9.0 OS on a device will read through this and give it a test and follow up in the thread.

[guitarboy]

"DBDukes" wrote:
Your Ultra is running v9.0.0, likely build 4142 (or later). Is your TCL running 9.0, or is it still running 8.2? Not all Roku TVs have received 9.0, and that might be a difference, and possible a bug in 9.0, if not changed designed behavior.

More likely that it's a bug in the Prime app.  Forced subtitles work fine on every other channel.

[StreamerUser]

Checked this on my SS and SS+ (3800 & 3810), both running OS version 9.0.0-4142 and Amazon Prime version 10.8-2019011508 with both 4K/UHD/HDR streams and HD/SDR streams, all "forced" subtitles (and enabled subtitles/CC) were present on all streams on both devices (using Jack Ryan and Widow as referenced per ep/timestamp).

Its working properly with the SS/SS+ and 9.0.0-4142.

[guitarboy]

"StreamerUserDude" wrote:
Checked this on my SS and SS+ (3800 & 3810), both running OS version 9.0.0-4142 and Amazon Prime version 10.8-2019011508 with both 4K/UHD/HDR streams and HD/SDR streams, all "forced" subtitles (and enabled subtitles/CC) were present on all streams on both devices (using Jack Ryan and Widow as referenced per ep/timestamp).

Its working properly with the SS/SS+ and 9.0.0-4142.

So it's a bug in the Ultra? Can anyone else with an Ultra confirm?