Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Doesnt help me watch Jack Ryan, looming tower, man in the high castle, widow.
I think I could learn all the languages before Roku solves this. It is not an Amazon issue, it works fine on my phone, laptop, desktop, android tablet, ipad, cable tv provider "channel" and macbook, the only place it doesnt work is my Hisense Roku tv
It works for me, I mean I was able to watch shows and videos with Spanish Subtitles, no CC
That's because the original language is English and the program provides Spanish subtitles for the English dialog. The only English subtitles available on the Roku Prime app are for CC. What all the English speaking subscribers are looking for is forced English subtitles - subtitles only for the non-English dialog.
It's ridiculous that Prime and Roku can't sort this out. Amazon has an incentive to move you to Fire TV, so their lack of action is at least understandable if not honorable. But you'd think Roku would work harder to prevent defections to competitive platforms.
Hi I have a similar problem, I have 1 Roku Express and one Roku SE (bought at Wal-Mart in the US).
I have preset the subtitles to Spanish for different series that I watch on Amazon Prime and the subtitles change in every episode to German !! the weird thing is that it happens only on my Roku SE, the Express version works fine.
I already went to setting on the menu and the subtitles keep changing in each episode.