Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime Video Latin America

Prime Video is now available in Latin America, but I am not able to find the channel in the channel store! Can you confirm if it is available?

Also, there is no channel search facility in South America! I mean, even though I understand the search feature is supposed to search content and you disable this feature if you are not in the US, I find it very frustrating I am not able to search the channel store, and I have to browse through thousands of channels to try to find what I am looking for!

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2 Replies
Roku Employee
Roku Employee

Re: Prime Video Latin America


Thanks for the post.

Have you tried searching for the channel through the Roku Channel Store online?

For more information about how to add a channel to your Roku device, visit our Support page here: How do I add channels to my Roku® streaming device?


Danny R.
Roku Forum Moderator
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Level 7

Re: Prime Video Latin America


The link takes to a non existen page!


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