Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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krav1212
Level 7

Prime Video - Connectivity Issue

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My Prime Video channel will no longer load. When I try to access, it starts to load, "blinks" and then says there is an internet connectivity problem in German, Japanese and English. I have great internet service and all other channels work fine. I've removed the channel and restarted the Roku and my router. I even did a factory reset. Nothing seems to work. Amazon tech support is useless. Any assistance would be appreciated!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime Video - Connectivity Issue

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@krav1212 

Thanks for the post.

I'd recommend reaching out to Amazon Prime Video support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Amazon Prime Video channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Prime Video - Connectivity Issue

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@krav1212 

Thanks for the post.

I'd recommend reaching out to Amazon Prime Video support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Amazon Prime Video channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Frippster
Level 7

Re: Prime Video - Connectivity Issue

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I’m having the same problem. Any solution?

 

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jonnyringo
Level 7

Re: Prime Video - Connectivity Issue

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Am having the exact same issue with Prime on brand new units, Premiere model. 

 

JonnyRingo

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