Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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A_b
Level 7

Prime Channel not loading

My Amazon Prime channel won't load from the remote control or the screen option on Roku homepage. It 'blinks' and returns to Roku every time.  Other channels are fine. My acct is utd on payments.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Prime Channel

Hey @A_b

Thanks for reaching out here in the Community!

Removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes.

All the best,
Kariza

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