Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Premium channels such as CNN - am I getting charged to watch?

watching the debate last night I noticed a pad lock on  my tv.   Am I getting charged to view CNN

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Level 21

Re: Premium channels such as CNN - am I getting charged to watch?

There is no charge to watch anything on a Roku device unless you actively subscribe to something. Sometimes premium channels, such as CNN, offer free viewing of some particular event. This might have been what you were watching last night. What particular channel were you watching this through?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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