Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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brainsironiclly
Level 8

Premium channel, AMC+, not showing in ROKU app

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As title says, I have the ROKU app on a Samsung tv, ordered AMC+ a couple days ago, *still* doesn't show on the app.

Thoughts?

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3 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premium channel, AMC+, not showing in ROKU app

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@brainsironiclly

Thanks for the inquiry.

Please be aware that the Roku Channel app on Samsung TV will only be able to play The Roku Channel content as the app will not have the same features as a Roku device.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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Awesome.  Sure wish I knew that *before* I bothered with "premium" channels.

Like I said: At least I found out about roku customer service before I wasted any money with you.

View solution in original post

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Kathoula
Level 7

Re: Premium channel, AMC+, not showing in ROKU app

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Roku should solve the problem with samsung tvs so we can watch our subscriptions

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9 Replies
brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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Does anyone from Roku monitor these forums?

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makaiguy
Level 20

Re: Premium channel, AMC+, not showing in ROKU app

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@brainsironiclly wrote:

As title says, I have the ROKU app on a Samsung tv, ordered AMC+ a couple days ago, *still* doesn't show on the app.

Thoughts?


Who did you subscribe AMC+ through?

I don't know how the Roku app is on a Samsung TV (it's not available on my 8-year-old Samsung) but can you even subscribe to premium services through it?  I would have guessed not.

The Roku Channel app on other devices (computer, non-Roku streamers, etc.) will only show the programs that Roku has licensed and provides directly on The Roku Channel.  In this case, you are not linked to your Roku account and only get what is available to the general public.

If you subscribe to a premium service through The Roku Channel on a Roku device, then your subscription is with Roku through your Roku account, not the premium channel, and can only be accessed on a Roku device linked to your Roku account and viewed through The Roku Channel.

If you subscribed directly with AMC+ on its website, then you will need to view through the actual AMC+ app on your viewing device, if one is available, linked or logged into your AMC+ account.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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I subscribed to AMC+ on the Roku website.

The website shows that I have a subscription for a couple more days.  I was supposed to get a 7-day free trial, but I've already wasted half of it trying to get this sorted.

I'm guessing nobody from Roku actually monitors these forums.  Awesome.

Oh well, at least the "free trial" didn't cost me anything to get a taste of the "Roku Customer Service Experience."

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brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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More info:

Works if I go through my web browser and watch AMC+ on the 'puter and "sorta" works if I go through the Android app on my phone (it buffers constantly, like every 15 seconds then plays about 5 seconds); but still no joy if I try on the Roku TV app (which is where I *want* it to work, of course.

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brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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Anyone from roku going to propose a solution?

Sure would be nice of you to support your customers.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premium channel, AMC+, not showing in ROKU app

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@brainsironiclly

Thanks for the inquiry.

Please be aware that the Roku Channel app on Samsung TV will only be able to play The Roku Channel content as the app will not have the same features as a Roku device.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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Awesome.  Sure wish I knew that *before* I bothered with "premium" channels.

Like I said: At least I found out about roku customer service before I wasted any money with you.

View solution in original post

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Kathoula
Level 7

Re: Premium channel, AMC+, not showing in ROKU app

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Roku should solve the problem with samsung tvs so we can watch our subscriptions

View solution in original post

brainsironiclly
Level 8

Re: Premium channel, AMC+, not showing in ROKU app

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Agreed!  

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