Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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calamityjane
Level 7

Prchased Shudder subscription through Roku, can't login roku Shudder Channel "Ur not a subscriber"

The subscription has been charged through my roku account.  The Shudder channel on Roku keeps telling me to sign up for a trial or log in.  Tried logging in, says I don't have a subscription.
I tried deleting the channel icon on roku to re-install, won't let me it's greyed out!

Tried logging in via shudder website, same thing--no subscription.  Every time I have tried to do a month or 2 of shudder I have some kind of issue with their billing or accessing!!!!

 

Anyone else have this problem?

 

 

 

 

 

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makaiguy
Community Streaming Expert

Re: Prchased Shudder subscription through Roku, can't login roku Shudder Channel "Ur not a subs

You paid thru Roku, not Shudder.  You'll only be able to access on Roku, not computer or other venue.  Have you tried accessing through The Roku Channel?

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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