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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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calamityjane
Level 7
‎12-12-2020 12:29 PM

Prchased Shudder subscription through Roku, can't login roku Shudder Channel "Ur not a subscriber"

The subscription has been charged through my roku account.  The Shudder channel on Roku keeps telling me to sign up for a trial or log in.  Tried logging in, says I don't have a subscription.
I tried deleting the channel icon on roku to re-install, won't let me it's greyed out!

Tried logging in via shudder website, same thing--no subscription.  Every time I have tried to do a month or 2 of shudder I have some kind of issue with their billing or accessing!!!!

 

Anyone else have this problem?

 

 

 

 

 

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makaiguy
Level 19
‎12-12-2020 08:59 PM

Re: Prchased Shudder subscription through Roku, can't login roku Shudder Channel "Ur not a subs

You paid thru Roku, not Shudder.  You'll only be able to access on Roku, not computer or other venue.  Have you tried accessing through The Roku Channel?

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