Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Pornhub: can't "remove from favorites"

I'm a Pornhub Premium member.  The main benefit to Premium membership, when linked to Pornhub, is the feature that allows the user the save favorite videos.  Now I can't remove any favorites - like when I don't want the video in my favorites list any longer.  I've tried removing the Pornhub channel, unplugging/replugging the Roku power to reset, readding Pornhub channel - no avail, the favorites list is able to add videos, but not remove them.  ???????

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Level 17

Re: Pornhub: can't "remove from favorites"

Each channel creates, provides, and maintains its own app to stream their channel to the Roku, as well as deciding and programming its features, including geographical areas of operation. Roku only provides the platform on which the 3rd party channel apps run. You should direct your questions and concerns to the channel. (Exceptions are the two channels provided by Roku, The Roku Channel and Roku Media Player. For these you should contact Roku.)
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