Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pomeroy
Level 8

Pornhub: can't "remove from favorites"

I'm a Pornhub Premium member.  The main benefit to Premium membership, when linked to Pornhub, is the feature that allows the user the save favorite videos.  Now I can't remove any favorites - like when I don't want the video in my favorites list any longer.  I've tried removing the Pornhub channel, unplugging/replugging the Roku power to reset, readding Pornhub channel - no avail, the favorites list is able to add videos, but not remove them.  ???????

0 Kudos
3 Replies
makaiguy
Level 21

Re: Pornhub: can't "remove from favorites"

Each channel creates, provides, and maintains its own app to stream their channel to the Roku, as well as deciding and programming its features, including geographical areas of operation. Roku only provides the platform on which the 3rd party channel apps run. You should direct your questions and concerns to the channel. (Exceptions are the two channels provided by Roku, The Roku Channel and Roku Media Player. For these you should contact Roku.)
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
steve_4255
Level 7

Re: Pornhub: can't "remove from favorites"

The answer to the PornHub roku app question is *NOT* to “go ask PornHub”.  

This roku forum is for “ALL* roku customers to share their experiences regarding anything related to roku, including 3rd party apps not supported by roku. 

 

This roku forum is *NOT* for roku tech support to monitor, answer questions on, and maintain. 

 

Now that that’s settled: I’m having the same exact issue as the prior individual who discovered that “favorite” videos added to PornHub’s “favorites” list cannot be Removed. The average run-of-the mill trouble shooting tactics have zero effect. 

 

Has anyone found a resolution to this problem?

pomeroy
Level 8

Re: Pornhub: can't "remove from favorites"

I have reached out to Pornhub many times and received only a canned (likely computer-generated) response.  When I've tried chat, the monitoring PH employee has only tried to sell me a PH Premium five-year membership.  Does PH actually have a support function?

On the upside, this inability to delete has happened twice before and has somehow resolved itself, but those previous episodes only lasted a month, this glitch is going on six months old.

We can't be the only two impacted.

0 Kudos