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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Feely
Level 7
a month ago

Poor sound quality on HBO Max

I down loaded HBO Max.  I get a great picture, but very static and noisy sound.  I uninstalled it and reloaded and got the same problem.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee
4 weeks ago

Re: Poor sound quality on HBO Max

@Feely 

Thanks for the post.

When removing a channel, please make sure to restart your device before adding the channel back again.

Are you experiencing this issue with other channels when you streaming content as well?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jloz92504
Level 7
3 weeks ago

Re: Poor sound quality on HBO Max

I’m having a similar issue - picture is fine but sound is all static. Removed app, restarted and reloaded app and still the same issue. I am using a Roku 2 running software version 9.4.

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ErinA
Level 7
3 weeks ago

Re: Poor sound quality on HBO Max

I am having the same issue with HBOMax on both of my Roku TCL tvs. It is limited to this app, and restart usually works, but then it happens again. 

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