Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Timler63
Level 7

Poor picture quality using Spectrum TV app

We use the Spectrum TV app.  Our Roku TCL TV is hard wired and the other 2 TV’s use wireless.  Of ten when watching shows on the Spctrum app the picture comes in out of focus, pixilated and extremely zoomed in.  It usually clears on it’s own but it is a daily occurrence.  I have adjusted resolution down from 1080 to 720 to auto and no improvement.  

Has anyone run into this and how did you fix it?
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4 Replies

Re: Poor picture quality using Spectrum TV app

My parents switched to the Spectrum TV app for Roku recently when Spectrum started charging to use their boxes. The app, to be kind, is problematic. Calling Spectrum for support almost always results in a conversation with someone who doesn't even know there is such a thing as a Spectrum TV app.
jeffrok
Level 12

Re: Poor picture quality using Spectrum TV app

"Timler63" wrote:
We use the Spectrum TV app.  Our Roku TCL TV is hard wired and the other 2 TV’s use wireless.  Of ten when watching shows on the Spctrum app the picture comes in out of focus, pixilated and extremely zoomed in.  It usually clears on it’s own but it is a daily occurrence.  I have adjusted resolution down from 1080 to 720 to auto and no improvement.  

Has anyone run into this and how did you fix it?


What speed internet do you have? Does this happen on other channels, or just Spectrum's?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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optikhog
Level 10

Re: Poor picture quality using Spectrum TV app

We see this quite a bit with this app.  They have some kind of adaptive stream that increases and decreases in quality based on network usage.  I've done some testing is it does seem to reflect the relative speed/latency you're getting via your cable modem.  I have found that restarting the app seems to fix it for a bit as it reduces the buffer bloat, but it will come back.
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ghb51
Level 9

Re: Poor picture quality using Spectrum TV app

Yeah, i saw it too when i had Spectrum for cable, in fact the poor quality of the app was a big reason why i dropped it (and not being able to stream outside my home network).
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