Channel Issues & Questions

[Pokemon_Fan]

Pokemon TV hasn’t been working on my Roku for at least six months! Am I the only one experiencing this? Error message is no network connection. Of course I’ve removed and reinstalled the channel many times, just in case an update has been released to fix the issue.
Where’s Ash now?
Is Pikachu still his friend?

[RokuDanny-R]

Hi,

Thanks for the note. Are you still experiencing this issue? I tested this morning, and the channel appears to be working normally.

Try removing the Pokemon TV channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Pokemon TV channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

[Pokemon_Fan]

Thank you for the suggestion, it didn’t work. Still same error message:
This device is currently not connected to the internet. Go online to watch and save videos.
Retry

[RokuDanny-R]

Hi,

Thanks for getting back to us.

We recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot. If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password to see if that resolves the connection issue. 

Try taking a look here for more tips about troubleshooting that network error code: https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-o...

Keep us posted with what you find out. 

Thanks,
Danny

[Pokemon_Fan]

Hi,
I have rebooted everything, many times! Unfortunately due to our rural location we don’t get mobile network access, so broadband is our only option. What I’m struggling to understand is how every other channel works fine, but this one has no network? Ive just downloaded an update, I’ll try again......

[sammj93]

Hi did this get resolved? Still receiving the same error on my Roku streaming stick upon first installation of the Pokémon TV app. Wondering if the service is no longer available to Roku users?

[Pokemon_Fan]

Still unresolved!

[RokuTannerD]

Thanks for letting us know what you're seeing. As the issue only impacts that specific channel on your device, I'd recommend contacting the channel/service provider and reporting the issue you are seeing within their channel (app) on the Roku platform in your location. 

You can reach Pokémon Company International support here for Pokémon TV issues: https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020113

Thanks,
Tanner

[Haggis7923]

Error message is no network connection, but all other channels/apps are ok

[post moved]

[Kezdaniels]

Also doesnt work on my device. Getting the same message. Tried all steps in this thread and no joy.