Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Natnat
Level 9

Re: Plutotv channel crash problems

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All my other channels work fine. Thanx for your advice again. I’ve give up with it. Plutotv seems to work when it wants. I’ve emailed them and I’m waiting for a reply. I tried again last night and it worked. This morning it wasn’t working again.  I tried again at 5pm and it’s working fine now. Do you know if plutotv is supposed to work 24hr? 

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Dbjbcjd1
Level 7

Re: Plutotv channel crash problems

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It use to for me, but now I can only watch Pluto on my tv for about 2 hrs or less before pluto shuts off.   I just did a restart so I’m hoping this will help,  (on my tablet no issues)

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Boz
Level 11

Re: Plutotv channel crash problems

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For what it's worth, I have 2 old Roku Streaming Stick 3800R (2017) and 3 even older Roku Streaming Stick 3600R (2016) devices, with 57 channels / apps installed, and I'm able to watch Pluto on any of them continuously for many hours with no problems.

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jimmyjames7217
Level 7

Re: Plutotv channel crash problems

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I have the same problem with my Fire TV cube. The stick and box work fine. I have tried all of the recommendations you guys have suggested with the same negative results.  

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motowngrrl
Level 7

Re: Plutotv channel crash problems

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Restarting Roku worked!

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kathypop
Level 7

Re: Plutotv channel crash problems

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I have Roku built-in to my TV. Would shutting the TV off then on restart it?

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makaiguy
Community Streaming Expert

Re: Plutotv channel crash problems

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@kathypop wrote:

I have Roku built-in to my TV. Would shutting the TV off then on restart it?


No.  Instead, do this from the Roku home page:  Settings > System > Power > System restart > Restart.

(On a separate Roku device, it is Settings > System > System restart > Restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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HannahRose
Level 7

Re: Plutotv channel crash problems

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Still crashing and I have removed app restarted ruku and reinstalled app and pluto tv still crashes. Nothing is fixing the issue

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RokuKariza-D
Roku Employee
Roku Employee

Re: Plutotv channel crash problems

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Hello @HannahRose

Thanks for posting here in the Community!

If you are unable to play videos from one channel after removing then re-installing it, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach Pluto TV Support here: https://support.pluto.tv/hc/en-us/requests/new

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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TennisFan
Level 8

Re: Plutotv channel crash problems

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Pluto among other video apps crashes on my 2017 Roku tv. I just think the Roku software is too old to handle the apps.

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