Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Pluto tv

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Is anyone else having issues with Pluto tv not opening ?

I know there has been an update, which i have done and checked for system updates but every time I try to launch Pluto tv the bar comes up at the bottom of the screen and then I get kicked back to the roku home page.

I have uninstalled then reinstalled, turned off the roku for a while then tried to reinstall but nothing makes a difference, I see on Pluto's site they talk about certain roku devices no longer being compatible but I cant see my model listed, I have a roku Express by the way.

Any ideas what's going on ?

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Roku Employee
Roku Employee

Re: Pluto tv

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@Ang-77 

Thanks for the note.

Please make sure after removing the channel that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Pluto TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Pluto TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.pluto.tv/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Pluto tv

Jump to solution

@Ang-77 

Thanks for the note.

Please make sure after removing the channel that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Pluto TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Pluto TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.pluto.tv/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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