Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8

Pluto tv goes to black screen

I have a Roku tv and daily watch Pluto tv.  Recently, no matter what channel I am watching on Pluto, after a few minutes of viewing, the screen goes black and there is no sound.  After 10-30 seconds, the screen and sound return but the program has advanced.  This happens no matter what Pluto channel I am on.  It does not happen with any other Roku streaming channel.

I sent a request to Pluto support about this matter but got the canned response that their engineers had just submitted an update to Roku and the problem would be fixed shortly.

0 Kudos
3 Replies

Re: Pluto tv goes to black screen

I am having the same problem, with no response.  It seems to only happen with several of the newer channels.  It is very annoying.

0 Kudos
Level 7

Re: Pluto tv goes to black screen

I have the same issue, just got. Roku stick and having issues with Pluto.  Netflix or prime are fine.  Pluto will black out then come back on a few minutes later.  If I turn the tv off and back on lit works for about 10 minutes then starts acting up again. So frustrating.

0 Kudos
Level 8

Re: Pluto tv goes to black screen

Hi.  This problem seems to have gone away or been fixed.  Yesterday, the black screen rarely happened.  Today, so far, it has not happened at all.  Fingers crossed!

0 Kudos