Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TheRedDiva
Level 7

Pluto TV app needs some fixing

I miss the earlier version of plutotv I 1st became a plutotv watcher when I got my roku over 2 years ago at 1st I loved it for letting us pick favorite channnels so we wouldn't have to scroll through all the channels to see what we wanted but this newer version has so many glitches plus now the on demand app on roku isn't working you scroll through just to see what is there & you see the same listing over & over again- I went to the webpage on my pc & it's working just fine so what's up?

Diva is as Diva Does
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1 Reply
Roku Employee
Roku Employee

Re: Pluto TV app needs some fixing

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Pluto TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Pluto TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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