Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
old
Level 8
‎02-21-2021 06:29 AM

Plex ad skipping not working

Jump to solution

PLEX ad skipping no longer functioning correctly. If I attempt to skip an ad when playing back recorded video, the video restarts from the beginning of the video instead of moving to the next segment of the program after the ad. This feature still operates correctly if viewed on a PC using the PLEX software.

0 Kudos
Reply
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert
‎02-21-2021 08:03 AM

Re: Plex ad skipping not working

Jump to solution

The channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own Roku Channel and Roku Media Player. For other channels, Roku just provides the platform on which they run.

Problems in how a particular channel operates should be directed to that channel, in this case to Plex.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

0 Kudos
Reply
2 REPLIES 2\
makaiguy
Community Streaming Expert
‎02-21-2021 08:03 AM

Re: Plex ad skipping not working

Jump to solution

The channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own Roku Channel and Roku Media Player. For other channels, Roku just provides the platform on which they run.

Problems in how a particular channel operates should be directed to that channel, in this case to Plex.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

0 Kudos
Reply
HisSvt2
Level 10
‎02-21-2021 08:46 AM

Re: Plex ad skipping not working

Jump to solution

That is a Plex server issue you need to post in Plex support forums as recorded tv ad skip is a function of Plex media server not the Plex app.

0 Kudos
Reply
Labels