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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JBrocks
Level 7
‎03-10-2021 11:18 AM

Playback Issues only on The Roku Channel

I have Roku 2  box. All channels work just fine except The Roku Channel. Most movies will play on this channel, but a handfull will not. I press play and it just loops back to the particular move introduction screen. These movies just happen to be movies I would really like to watch. Examples are 'Children of The Corn' and 'Hellraiser'

Thanks

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee
‎03-11-2021 10:01 AM

Re: Playback Issues only on The Roku Channel

@JBrocks

Thanks for the post.

We're unable to replicate the issue you are experiencing. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
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