Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JBrocks
Level 8

Playback Issues only on The Roku Channel

I have Roku 2  box. All channels work just fine except The Roku Channel. Most movies will play on this channel, but a handfull will not. I press play and it just loops back to the particular move introduction screen. These movies just happen to be movies I would really like to watch. Examples are 'Children of The Corn' and 'Hellraiser'

Thanks

5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Playback Issues only on The Roku Channel

@JBrocks

Thanks for the post.

We're unable to replicate the issue you are experiencing. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JBrocks
Level 8

Re: Playback Issues only on The Roku Channel

hi, correction. I have a Roku 3. I cant play certain movies on the Roku Channel. I have deleted and restarted the channel and have upgraded to 1Gig internet with the same results. 2 movies that wont play are Children of the Corn and Hellraiser. When I press play it attempts to play then loops back to the title sreen.

Thanks

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renojim
Community Streaming Expert

Re: Playback Issues only on The Roku Channel

I just tried both movies on my Roku 3 and they both played.  Are you in the US?

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JBrocks
Level 8

Re: Playback Issues only on The Roku Channel

I'm in Canada, most movies do play. But some good ones won't

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renojim
Community Streaming Expert

Re: Playback Issues only on The Roku Channel

That's probably the issue.  I don't know how to verify it, but it could be some kind of licensing issue.  I noticed both of those movies were produced by the same people.  You'd think that movies that aren't available in your region wouldn't show up, but that's Roku for you.

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